Mums' Favourite Medela Items

I purchased an hands free pump which has worked like a charm. Unfortunately the tubing started to show some moisture which happened because the cup were not completely dry when I used them. Since you cannot use the tubing if wet, I ordered a new one. This broke but they sent another one straight away. Happy with the diligence of their customer service.

The pump itself is great. I was nervous about returning to work but pumping milk is one less thing to worry about. I had mislaid a part of the pump and was devastated as I needed it ASAP, I am so glad I bought directly from them and glad I contacted them as they have helped me get the missing piece and it was so refreshing to receive excellent customer care.

My pump arrived quickly despite the covid situation and even though I have had a problem since then the customer service has been excellent and Tracy C has dealt with this promptly for me and made me feel like nothing was a hassle. Thank you!

The pump stopped working after a month (these things happen) and John Lewis could not help as stores were closed and their online division is not linked up (poor from JL). Medela responded quickly, are reimbursing the Medela hospital grade pump rental charge and have sent a new pump upon me sending back the faulty one.

I’ve had a brilliant experience renting a hospital grade Symphony breast pump. Twice when I’ve had issues with the pump, Medela have sent a replacement pump the very next day, without any quibbling or delays. Friendly customer support staff too. Can’t fault the service. Can return the old pump for free via UPS and they pick it up from home. The pump itself is the best I’ve tried by far.